BOE G1 PRO Electric Scooter

Free Shipping on All Orders
We are pleased to offer free shipping on all orders, with no additional fees or hidden charges. This applies automatically—no minimum purchase is required.

Order Processing Time
All orders are processed and shipped within 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Carriers & Logistics
To ensure reliable delivery, we partner with trusted logistics providers such as FedEx, DHL, and DPD. BOE selects the most suitable carrier for each shipment based on destination and product type. Carrier requests are not accepted.

Electric Scooters & E-Bikes
Shipped on business days only, estimated delivery time: 2–8 business days
Please note that delays may occur due to factors such as severe weather or peak seasonal demand, including Black Friday and Christmas.

Accessories
Some accessories may be shipped from local warehouses, while others may ship directly from China.
Estimated delivery time:
• From local warehouses: 7–15 business days
• From China: 20–30 business days
External factors such as weather conditions, customs clearance, or local courier delays may affect delivery times.

If you have any questions regarding your order or delivery status, please feel free to contact our customer support team.

Your satisfaction matters to us, and we want you to enjoy every ride. If you’re considering a return for a refund, please review the Return Policy below to ensure all conditions are met. If you believe your product has a defect, please refer to the Limited Warranty and follow the outlined procedures for warranty claims.

Return Eligibility

• We accept returns within 14 days of delivery.

• Items must be unused, in their original packaging, and include all accessories and manuals.

• Email BOEScooterOfficial@gmail.com to request a return. Include a completed return form and a photo or video of the issue.

• Returns sent without prior approval or as cash on delivery (COD) will be refused.

Return Address

All approved returns should be shipped to the address specified by our customer service. We arrange different products to different warehouses. For returns to the EU warehouse, please contact us to get the correct address.

Typically, returns to France should be sent to the following address:

Globle Village Europe 

2 Bis Rue de Paris

77230 Villeneuve-sous-Dammartin

France

Do not return items without our prior approval, and never send returns directly to the manufacturer or any address not specified in your approval email.

Return Process

1. Email us your proof of purchase (order number, receipt, etc.).

2. We’ll respond within 2 business days.

3. Once approved, return the item within 7 days and send us the tracking number and link.

4. Use a trackable shipping method.

Refund Policy

• Refunds are issued within 14 days of receiving and inspecting the returned item.

• Processing times:

  • PayPal: 1–3 business days

  • Credit Card: 7–14 business days (depending on your bank)

• Shipping, taxes, and administrative fees may be deducted from your refund.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Order Cancellations

• To cancel an unshipped order, contact us immediately.

• A full refund will be issued within 14 days of cancellation confirmation.

• Pre-orders are charged at the time of purchase and follow the same process.

Damaged or Defective Items

• If your item arrives damaged or defective, contact us immediately.

• BOE will cover return shipping for verified issues caused during shipping or manufacturing.

Used Items

• Returns are not accepted for used products, unless there is a proven malfunction or damage.

Lost Shipments

• If tracking shows no updates for 3+ days, we’ll follow up with the courier.

• If the parcel does not arrive within 3 weeks of shipping, it will be considered lost, and a full refund will be issued.

• If it arrives later, you may refuse delivery.

Third-Party Purchases

• This policy applies only to purchases made on boescooters.com.

• For orders from Amazon, AliExpress, Geekbuying, Geekmaxi, etc., please contact their customer service directly.

Important Shipping Notes

• Do not send returns without contacting us first.

• Products containing lithium-ion batteries must follow relevant shipping regulations.

• Use a trackable shipping method or insurance — we are not responsible for items lost in return transit.

Return Inspection & Restocking Fee

• After we receive and inspect your return, you’ll be notified of approval or rejection.

• Approved refunds will be credited to your original payment method.

• A 15% restocking fee will be deducted from your refund.

• If rejected, we’ll hold the product for 30 days. You must pay for shipping if you want it returned to you.

Non-Refundable Items

• Only regular-priced items are eligible for refunds.

• Sale items are non-refundable.